1. General Terms of Use
This site is owned and operated by Fai Wa International Limited. Our site facilitates a convenient way to shop online. Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, together with our privacy policy. If you disagree with any part of these terms and conditions, please do not use our website.
We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.
2. Order
2.1 With the selected items in your shopping cart, you may proceed to checkout by clicking the "Proceed to Check Out" button on the bottom of your shopping cart. If you would like to revise your items, please edit your order before pressing the "confirm" button."Customer Info "& the “Delivery Detail”. Once you complete the customer info and the delivery details, you may press the “Place Order” button. When you place an order, you are making an offer to buy from us at the price stated. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.
2.2 Once the order is received, you will receive an email. The confirmation will provide:
・Details of items you have ordered；
・Details of the price charged；and
・Information about the progress of your order and delivery information.
This communication will be our acceptance of your order. You may track your order status online or with email.
2.3 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including but not limited to:
・No sufficient stock to deliver the merchandise you have ordered;
・No delivery can be arranged for your area; or
・One or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error.
2.4 If we cancel your order we will notify you by email and will refund the order amount with your order payment method within thirty (30) days of your order. We will not be obliged to offer any compensation.
3. Payment
3.1 Payments on dah can be made by credit cards/ Alipay HK/ Google Pay/ Apple Pay. Payments will be settled in Hong Kong Dollars.
3.2 FPS/ Bank Transfer/ ATM
We accept FPS/ Bank Transfers/ATMs. After the order has been placed, you must upload the photo of the bank receipt to the order confirmation page within 24 hours as final order confirmation. All orders without payment proof in 24 hours after the order has been placed will be canceled.
Bank Transfer Account(s):
Hang Seng Bank
Account No: 244-335329-883 (HKD)
Account Name: FAI WA INTERNATIONAL LIMITED
4. Delivery
4.1 SF Express EF Locker
・Free shipping for purchases over HK199 (after discounts or/and coupons and discount codes). HK$30 will be charged if your order purchase is under HK$199.
・Due to the weight and size limit of EF Locker, some products (including but not limited to cat litter products) are excluded from the EF Locker option in the Checkout.
・If the packed items exceed the parcel size limit of the EL Locker, we will contact you for another delivery method; you may require to bear an extra delivery fee.
・You will receive an SMS with a code from SF-Express once the parcel has arrived in the chosen EF Locker. The parcel has to be picked up within the specified period.
4.2 Standard Delivery
・Free standard delivery service for purchases over HK350 (after discounts or/and coupons and discount codes).HK$70 will be charged if your order purchase is under HK$350.
・ Standard Delivery service covers Hong Kong Island, Kowloon, the New Territories and Tung Chung. However, delivery to Discovery Bay and outlying islands are not applicable.
・Standard Delivery date/time is Monday to Sunday, 9am-6pm (Monday to Friday only for commercial and industrial buildings). You may select your ideal delivery date (2 business days after your order placed).
4.3 Remote Area Delivery
・Remote Area Delivery Service covers Discovery Bay. Outlying islands are currently out of our service coverage area. The delivery fee is HK$180.
・Saturday to Sunday delivery only. If your order is placed on or before Wednesday, delivery can be arranged on that Saturday or Sunday.
Notes to Standard & Remote Area Delivery
* No outlying delivery service
*Services are limited to Hong Kong; overseas delivery is currently unavailable.
*Delivery time may be delayed if there are any special promotions or overwhelming orders.
*Our delivery team will contact you by phone on the day of delivery to confirm the delivery time. If there is an unsuccessful delivery, we will try to deliver at another designated delivery time. We reserve the right to charge an extra fee in this situation.
* If there are any changes in your delivery address, you need to notify us within 12 hours after your order.
*There will be no deliveries on public holidays when typhoon warning signal No.8 or above or black rainstorm warning is hoisted or under any weather conditions; we think that will cause dangers on deliveries.
5. Order Cancelation
5.1 Order cannot be changed or canceled once it is placed.
5.2 Out of Stock
We use all endeavors to ensure the supplies of products listed on the site. If any products cannot be provided to customers since it is out of stock, we will contact the customer and try to replace by similar products. Otherwise, the product will be deleted from the order and the bill will be adjusted accordingly.
5.3 Orders Confirmation
All orders are subject to final confirmation based on the stocks of related products. If we cannot provide any of the ordered products or services, we reserve the right to cancel the order. If we cannot provide any of the ordered products, we will contact you through phone call or email before delivery.
5.4 Promotional Items, Gifts and Redemption Items
The quantity of all promotional items, gifts and redemption items are limited. We will end the promotion or redemption once the item is out of stock. If any of these items are out of stock, there will be no replacement and no further notice.
6. Returns or Exchanges
6.1 7 Days Exchange Policy
Merchandise may be returned or exchanged within 7 days (Including Sundays and Public Holidays) if the merchandise you ordered is faulty, defective or damaged, or the merchandise is not what you ordered, or the delivery is of an incorrect quantity. provided that:
・Provide Images of the received merchandise；
・Keep the order receipt and packaging ；
・The merchandise that requires exchange is not used and is kept at its original state.
We will follow up as an independent case before arranging the exchange. We reserve the right to reject all unreasonable exchange or return requests and reserve the right to make the final decision on the above terms.
While dah has endeavored to ensure the accuracy of the information accessed via the Website, we do not guarantee or give any warranty on the accuracy, timeliness or completeness of any information or material on the Website.
dah reserves the right to make amendments to these terms and conditions at its absolute discretion without any prior notice to you. In case of any discrepancy between the English and Chinese versions, the Chinese version shall prevail.
